Do you offer insured shipping?

All my packages are shipped insured and depends on your location and order value. 

How long does it take for my order to ship?

The delivery time is determined by the production time of a particular item in my studio. Because I create all jewelry myself, it will take on average 10-15 business days to create your order. Please keep in mind that these production times are excluding the delivery period. Once your order is shipped, you’ll receive an email with your tracking number. 

Please note that Goldsome Studios has no control over delays by the carrier. Therefore, Goldsome Studios cannot be held responsible for delays by the carrier.

Will I be charged duties and taxes?

If your are outside the European Union, you may be charged with additional duties and taxes. Please note these duties and taxes are not included in the total checkout cost. Goldsome Studios cannot be held responsible for customs, taxes or import costs. 

If you are unsure about the rules and regulations regarding these taxes, I recommend you to contact your local customs office for further information on the fees and restrictions that may apply.

If the event occurs that your order is destroyed or not returned to me by customs, because it does not meet the entry requirements to your country, I will not be able to refund you.

What happens if my parcel is lost?

If your order does not arrive within 30 days, please e-mail me with your order number and I will look further into it. If the parcel is deemed lost, you will receive a full refund or replacement.